Privacy Policy

1. What We Collect

We may collect personal information including:

• your name;
• business name;
• ABN/ACN;
• billing and shipping addresses;
• phone number and email address;
• account login details;
• payment and transaction details;
• order history;
• communications with us; and
• other information you provide in connection with your account or orders.

We may also collect technical information such as IP address, browser type, device information, pages visited, session data and cookie or analytics data.

2. How We Collect Information

We collect personal information when you:

• apply for a wholesale account;
• submit forms through our website;
• place an order;
• contact us by email, phone or website form;
• subscribe to updates or marketing communications; or
• browse and interact with our website.

3. Why We Collect Information

We may collect and use personal information to:

• assess and manage wholesale account applications;
• process orders and payments;
• deliver products;
• communicate with you about your account or orders;
• provide customer service and support;
• improve our website, services and product offering;
• detect and prevent fraud or misuse; and
• comply with legal and regulatory obligations.

4. Disclosure of Information

We may disclose personal information to payment processors, freight and delivery providers, IT and website service providers, professional advisers, related service providers assisting with our operations, and government, regulatory or law enforcement bodies where required by law.

We do not sell personal information to third parties.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Analytics

Our website may use cookies, tracking technologies and analytics tools to improve website performance, understand usage patterns and enhance user experience.

You may disable cookies through your browser settings, although some parts of the website may not function properly if you do so.

7. Marketing Communications

We may send you business-related communications, product updates and promotional messages where permitted by law.

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

8. Access and Correction

You may request access to the personal information we hold about you, or request correction of inaccurate information, by contacting us.

We may require you to verify your identity before processing your request.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or operation of those third-party services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

11. Contact Us

If you have any questions about this Privacy Policy, or if you would like to request access to or correction of your personal information, please contact SLABD Wholesale using the contact details listed on our website.