SLABD Wholesale

This Shipping & Returns Policy applies to wholesale orders placed with SLABD Wholesale and outlines how we process, ship and handle approved returns.

Last updated: 24 March 2026

Contents

• 1. Shipping
• 2. Order Processing
• 3. Delivery Details
• 4. Risk
• 5. Damaged, Incorrect or Missing Items
• 6. Returns
• 7. Non-Returnable Items
• 8. Refunds, Replacements and Credits
• 9. Contact

1. Shipping

We ship wholesale orders within Australia unless otherwise agreed. Shipping times are estimates only and may vary depending on stock availability, processing time, destination and carrier delays.

We are not responsible for shipping delays caused by events outside our reasonable control. Shipping charges will be displayed at checkout or otherwise advised prior to dispatch, unless freight is included by prior agreement.

2. Order Processing

Orders are processed after payment has been received, unless a credit arrangement has been approved in writing.

Processing times may vary during busy periods, promotional periods, public holidays or where stock needs to be transferred or replenished.

3. Delivery Details

You are responsible for ensuring that your billing and shipping details are correct. We are not responsible for delivery issues caused by incorrect or incomplete delivery information supplied by you.

If a parcel is returned to us due to incorrect details or failure to accept delivery, additional freight charges may apply before redelivery.

4. Risk

Risk in the goods passes to you upon delivery. If goods are left at your nominated address in accordance with your instructions, delivery will be considered complete.

5. Damaged, Incorrect or Missing Items

You must inspect your order promptly upon delivery. If any item is damaged, incorrect, missing, or appears to have been affected in transit, you must notify us within 5 business days of delivery.

Where possible, please include:

• your order number;
• a description of the issue; and
• photographs of the item and packaging where relevant.

6. Returns

Returns are not accepted without prior approval from us. We may approve returns where the incorrect product was supplied, the product was damaged in transit and reported within the required timeframe, or the product is faulty or does not meet non-excludable statutory guarantees.

Approved returns must be sent in accordance with our instructions.

7. Non-Returnable Items

Unless required by law, we do not accept returns for:

• change of mind;
• ordering mistakes;
• items not in original saleable condition;
• used, opened or damaged goods after delivery;
• clearance items;
• special-order items; or
• other items marked non-returnable.

8. Refunds, Replacements and Credits

If a return is approved, we may choose to provide a replacement, repair, store credit or refund, as appropriate and subject to applicable law.

Refunds will be processed to the original payment method unless otherwise agreed. Shipping charges are non-refundable unless required by law or where the return is due to our error.

9. Contact

For shipping or return enquiries, please contact SLABD Wholesale using the contact details listed on our website and include your order number where possible.

Shipping or returns question?

Please contact SLABD Wholesale through the contact details listed on our website and include your order number where possible.